How do EdenRank and Otterly handle sentiment analysis in AI answer monitoring?

In one line

EdenRank and Otterly take different approaches to sentiment analysis in AI answer monitoring. EdenRank focuses on measuring whether a brand is mentioned and cited across AI answer engines like ChatGPT, Perplexity, Gemini, and Google AI Overviews, without performing sentiment classification. Otterly provides sentiment analysis as part of its monitoring, classifying AI-generated mentions as positive, negative, or neutral.

Step-by-step guide to understanding how each tool handles sentiment

Prerequisites

An EdenRank account (free tier available at $0)
An Otterly account (pricing varies)
Access to the AI answer engines you want to monitor

Steps for EdenRank

Create an EdenRank account at https://edenrank.com. Choose from Free ($0), Starter ($59), Growth ($149), Pro ($199), Concierge ($299), or Agency ($449) plans.

Set up your brand monitoring by entering the brand name or domain you want to track across AI answer engines.

Configure the AI platforms to monitor including ChatGPT, Perplexity, Gemini, and Google AI Overviews.

Run the monitoring loop to check whether your brand is mentioned and cited in AI-generated answers.

Review the results which show mention and citation data but do not include sentiment classification.

Steps for Otterly

Create an Otterly account and set up your brand monitoring.

Configure sentiment analysis by enabling the sentiment classification feature for AI answer monitoring.

Define your sentiment categories (typically positive, negative, neutral) and any custom categories relevant to your brand.

Run the monitoring to capture AI-generated mentions and their associated sentiment.

Review sentiment reports that classify each mention by tone and track sentiment trends over time.

Common mistakes

Assuming both tools offer sentiment analysis: EdenRank does not perform sentiment classification. It only tracks mentions and citations. Otterly does provide sentiment analysis.
Confusing mention tracking with sentiment: A brand being mentioned is not the same as the sentiment of that mention. EdenRank focuses on the former, Otterly on both.
Expecting real-time sentiment updates: Both tools operate on monitoring cycles, not instant updates. Check the refresh frequency of your chosen plan.
Overlooking the AI platform scope: Ensure the tool you choose monitors the specific AI answer engines relevant to your brand.

FAQ

Does EdenRank offer sentiment analysis? No. EdenRank measures whether a brand is mentioned and cited across AI answer engines but does not classify the sentiment of those mentions.

What sentiment categories does Otterly use? Otterly typically classifies mentions as positive, negative, or neutral, with options for custom categories.

Can I use both tools together? Yes. Some users combine EdenRank for mention and citation tracking with Otterly for sentiment analysis to get a complete picture of AI answer engine performance.

Which tool is better for tracking brand reputation? Otterly is better suited for reputation monitoring because it includes sentiment analysis. EdenRank is better for understanding whether your brand appears and is cited in AI answers.